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One of our complaint handlers will be back to you as soon as we can. In the meantime why not check out our other services which saves time, money and a whole lot of reading.
UTILITY MANAGEMENT
The Journey begins right at the start when you become a client. We will take all information required to register with suppliers.
We are then in full control of the work required to keep on top of your invoicing both from a pricing point of view, but also from a compliant point of view.
Suppliers don't just have a moral obligation to you, they have a regulated obligation.
Do you have the time to know all of the general conditions, terms and requirements in all of these industries?
We do.
COMPLETE BUSINESS ADVICE
A huge part of the monthly service is the simple but sensible advice we offer through the different areas within your day to day runnings.
Why make a mistake if the advice is free?
We have a huge number of partners who can offer advice in all areas to allow your business to grow or simply maintain the status quo.
This is something most businesses fail to do whilst trying to keep the plates spinning.
Have you ever thought, I just do not have the time?
We do
CONTRACT SLA MANAGEMENT
One of the biggest area's totally overlooked by our Client's before they joined us, is the SLA management.
What this means in layman's terms is that all providers who offer a service also have regulated SLA's such as in contract price increases, length of time to see a complaint or deal with a written complaint. Data regulations etc.
Do you really have time to write letters about these things, or even watch to see if you are a victim of things outside of your normal controls.
What do you do if they do not respond, do you have the time to go to the Ombudsman?
We do.